ALTERNATE Support

Frequently Asked Questions

  • Will the top cap be cracked again?

    We use a new and stable material to manufacture the top cap. If your top cap cracked, it maybe the old version and please contact us directly. We will send a new one for free.
  • What’s the green pick on the alternate body?

    It’s used to adjust the airflow. Raise or push the airflow adjuster to control the amount of air taken into the device.
  • How to turn off the buzzer?

    When the device is power off, long press the on/off button and up button to enter buzzer adjustment interface. For more information, please visit the ALTERNATE user manual. (https://www.vivant.com/alternate-manual/)
  • Is it possible to charge by the USB cable?

    ALTERNATE is a hybrid vaporizer with a replaceable 18650 batteries. It has a USB port and can be used for charging and updating firmware.