ACCEPTANCE OF TERMS AND CONDITIONS
All shipments have a processing time of 24 hours for express orders and 48 hours for regular orders. This excludes weekends and U.S. holidays. However, we will try our best to ship orders out as quickly as we can.
Our daily shipping cutoff time for express orders is at 3PM Pacific Standard Time (PST) and 4PM PST for regular orders. We process orders from 8:30AM PST - 4PM PST from Monday to Friday. No orders are processed on weekends and U.S holidays.
Due to PACT Act regulations, all packages will require Adult Signature (21+) upon delivery with I.D. check and shipping carrier has 3 attempts for delivery, please make sure someone is avaialble to sign the package.
If we are unable to ship to your destination, a notification will be indicated at checkout. If it is a temporary pause, we are working closely with the State to resume sales as soon as possible. Please check in with us in a few weeks as our shipping options will be made more available weekly.
* Delivery dates on our website are estimates provided by the courier and may be affected by weather, national holidays, and some geographic locations.
Due to State rules and regulations in the ongoing Youth Prevention efforts, we are unable to process or ship any orders to the states of Arkansas, Maine, Utah, and Vermont at this time.
For the State of New York, New Jersey, Massachusetts and Rhode Island, we are unable to ship any flavored E-Liquids to customers located within these jurisdictions at this time, regardless of the nicotine strength. The same rule will apply to the City of Chicago. We are only able to ship out Tobacco E-Liquid to these states so be sure to remove any flavored E-Liquid in order to check out. Orders with flavored E-Liquids will be removed and cancelled from the order, subject to entire order being cancelled and refunded while the rest of the package will be processed normally.
For the State of Maryland, we are unable to ship any Disposable Vape to customers located within the state due to local regulation that was put in place.
For the City of San Francisco and Anchorage, we are unable to ship any vaping products to customers located within the city due to local regulation regarding the sale of vaping products.
Adult Signature: In accordance with local jurisdiction and laws, all orders requires the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. To receive this package, the recipient is required to show a proper form of government photo identification to the delivery employee for age confirmation.
If it's more convenient for you, we're able to ship your vape gears to a business address. During COVID-19, customers are still subject to Adult Signature Fees as USPS have a new procedure in place to validate the order while adhering to new safety standards during the deliver process.
WHAT IF MY PARCEL IS DAMAGED?
If possible, please check the condition of your parcel before you sign for it. If it's at all damaged, don't sign for it and hand it back to the courier to return to us. If you only discover that your parcel is damaged after it is delivered, please contact the Vivant team at firstname.lastname@example.org
Please note: damaged or missing merchandise must be reported to us within 72 hours of the date of delivery. Failure to do so may result in the claim being denied by the shipping carrier and exclusion from our return/exchange policy. Please feel free to contact us with any questions regarding our policies.
INCOMPLETE OR INCORRECT ADDRESS SUBMISSIONS
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
CAN I TRACK MY ORDER?
Yes, once your order ships you will receive a confirmation email with a link to your tracking number. This link will also be available in the Order History section of your account.
INTERNATIONAL DELIVERY AND DUTY TAX
When shipping internationally it is important to know that the end customer is importing the product, and will therefore likely have to pay duties/taxes. Each country has its own set of rules which change often and are assessed at the port of entry by a customs officer. Because duties are paid by the end customer, each international customer will have a different experience purchasing our products and should be aware of the increased end price of the product. Keep in mind (although these situations are rare), depending on the destination country and the product shipped, it is possible that the product can be sent back to the shipper. If the customer refuses to pay these duties/taxes at the time of delivery, they are responsible for the return shipping costs to have the order sent back to us. If we are forced to pay these costs, they will be deducted from the total refund back to the customer for the returned order.