Frequently Asked Questions
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Will the top cap be cracked again?
We use a new and stable material to manufacture the top cap. If your top cap cracked, it maybe the old version and please contact us directly. We will send a new one for free. -
What’s the green pick on the alternate body?
It’s used to adjust the airflow. Raise or push the airflow adjuster to control the amount of air taken into the device. -
How to turn off the buzzer?
When the device is power off, long press the on/off button and up button to enter buzzer adjustment interface. For more information, please visit the ALTERNATE user manual. -
Is it possible to charge by the USB cable?
ALTERNATE is a hybrid vaporizer with a replaceable 18650 batteries. It has a USB port and can be used for charging and updating firmware.