Frequently Asked Questions

  • How can I replace my device?

    Vivant products are covered with 2-year manufacturer defect warranty on authentic Vivant products only. Please contact us first by sending email to and describe your problems by showing the photos or videos. Vivant customer service will help do the warranty. For more information on warranty policy, please visit
  • I did not receive an order confirmation.

    After you purchased successfully, the confirmation email will be automatically sent to you. Please be patient, you will receive the order confirmation as soon as your order is processed. If still cannot receive, please check whether the order amount was deducted from your account. If not, please place another order again.
  • I did not live in the US, do shipping costs a lot?

    For international shipments, taxes and duties will most likely occur at the customs.
  • How can I make sure if you can deliver to my country?

    If your country is not listed at the checkout, please make sure that your country is legal place to deliver vivant products.
  • How to check the shipping fee before I place an order?

    You can check the shipping automatically after adding your shipping address at the checkout page.